POLICIES
POLICIES ARE ENFORCED 100% OF THE TIME, REGARDLESS OF THE CIRCUMSTANCES
CANCELLATION POLICY:
We require a non-refundable, non-transferrable booking fee to schedule each service. The booking fee will be applied to the total cost of your service. Arriving late for your appointment may result in adjustments to the service. If you arrive after our 10 minute grace period your appointment will need to be rescheduled, and the booking fee will be forfeited. There is not a grace period for services that are 30 minutes, or shorter. If you are late to a 30-minute appointment or a 15-minute appointment your appointment will need to be rescheduled, and the booking fee will be forfeited. If you cancel or reschedule your appointment the booking fee will be forfeited. If you no-show for your appointment the booking fee will be forfeited. If you no-show for your appointment, or fail to pay an invoice when due you will be unable to reschedule with Heather Sherman.
Learn more on our FAQ page.
CLIENT ONLY POLICY:
Due to limited space, Heather Sherman enforces a strict "Client Only" entry policy. This ensures that we are able to maintain proper social distancing for all of our guests. Children (Ages 6-15) are only allowed in the salon if they are receiving a service and are accompanied by an adult. If a client requires the assistance of an Aide, the Aide must remain present throughout the entirety of the client’s service. We do not allow unsupervised children, extra guests, or pets in the salon (registered service animals are welcome). Guests who are not receiving a service will be asked to wait in the lobby.
SERVICE REDO POLICY:
We strive to offer our clients the highest level of satisfaction. If you are not completely satisfied with your haircut or color notify us within 48 hours of your visit and we will be happy to make the proper adjustments at no additional charge. All Re-Do services must be scheduled and received within 5 business days of the original service. If you or any other stylist other than Heather Sherman have attempted to make adjustments to the haircut or color you will be charged full price for any further adjustments.
NO REFUND POLICY:
NO REFUND POLICY: All sales are final. Heather Sherman does not accept returns. Any returns made to us will not be eligible for a refund.
